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We were given a free bottle of rum for our troubles which was appreciated. After two hours, we were put in the room just above us which was clean, no mold and the key fob worked. We found a wonderful customer service rep who was incredibly helpful and understanding. She made no effort to correct or care about the situation. However, the door lock was defective so we went to the front desk and tried to explain our situation to the lady that had checked us in. The electrician later worked on the door and got us in.
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We walked all the way back to the front desk about three more times as they stated that the keys had been reset. We returned to the room where neither key worked. We got into our rooms and went to celebrate and have dinner. After waiting around for a few hours, we were given new rooms in building 14 which is on the far far side of the resort. The resort had roughly 500 people where they typically have over 3000. We returned to the front desk where we were told there were no rooms available and to come back later. Both of our rooms had moldy ceilings that were leaking in the bathroom. We got into our room which was plain but clean. He dropped us off, family of 4, with our luggage to which we needed to carry up four flights of stairs with no assistance after tipping $5 euro. We took our luggage to a gentleman with a cart that drove us to our building.
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She was incredibly rude to the other guests checking in as well. No map, no information, no assistance in navigating the resort. She handed me a form to fill out and then handed me keys. We went to the check in counter, the one women checking everyone in could barely speak English. We arrived December 22, 2021, which was my birthday. Our family decided to go to Tryp Cayo Coco for the Christmas holiday after a long debate based on the ratings, reviews and multiple people saying how great this hotel was. Hotels near Melia Cayo Coco Diving Center.Hotels near Birdwatching with Paulino Lopez Delgado.Cayo Coco Adults Only All Inclusive Resorts.